Draft for review. Last updated: 31st October, 2026.
This policy explains how SOAPsync, LLC handles information in SupportZiip Cloud.
What we collect
- Account information: your name, email address and password (stored hashed).
- Assistant content: the business information, instructions and web page text you give your assistant, and the websites you list.
- Chat messages: questions your website visitors type and the answers, so the assistant can reply and so you can review them.
- Usage: message counts per assistant and basic technical logs (such as IP address and browser) for security and rate limits.
- Payments: handled by Stripe through our PayZiip checkout. We receive your email and purchase details, not your card number.
How we use it
To run and secure the Service, enforce plan limits, provide support and send account emails. We do not sell personal information.
AI processing
To answer a question, the visitor’s message and relevant assistant content are sent to our AI provider, which generates the reply. Do not add sensitive personal information to your assistant, and tell your visitors not to share it in chat.
Sharing
We share information only with service providers that help run the Service (hosting, AI provider, payments, email), when the law requires it, or with your consent.
Retention
We keep account and assistant data while your account is active and delete it within 30 days after the account ends, unless we must keep records (for example, payment records) by law.
Your choices
You can update your account, delete assistant content, or ask us for a copy or deletion of your data at support@soapsync.com.
Contact
SOAPsync, LLC · support@soapsync.com