Last updated: 31st October, 2026 .
SupportZiip Cloud (the “Service”) is provided by SOAPsync, LLC (“we”, “us”). By creating an account or using the Service you agree to these Terms.
The Service
The Service hosts an AI support assistant for you. You give it information about your business; it answers visitor questions on the websites you list, through a one-line embed code.
Your account
- You must give accurate information and keep your password safe.
- You are responsible for activity under your account.
- One person or business per account; do not share plan keys.
Plans and billing
- Plans are billed monthly in advance through our checkout (PayZiip, powered by Stripe). Prices are shown on our pricing page.
- Plans renew automatically until cancelled. To cancel, contact us; your assistant keeps answering until the end of the period you paid for.
- Each plan has limits (assistants, monthly messages, websites). When a monthly message limit is reached, the assistant stops answering until the next month.
- If a payment fails, is refunded or is disputed, the plan ends and your assistants stop answering.
Refunds
First-time subscribers may ask for a refund within 14 days of their first payment. Done-For-You Setup is refundable until we start the work. Contact us at support@soapsync.com.
Your content and AI answers
- You own the information you add. You give us permission to store and process it to run your assistant.
- Do not add passwords, payment card data, health records or other sensitive personal information.
- AI answers can be wrong. Review your assistant regularly. The Service is not for medical, legal, financial or emergency advice.
- You are responsible for the answers your assistant gives on your websites and for telling your visitors that they are chatting with an AI assistant.
Acceptable use
Do not use the Service for unlawful, deceptive, harassing or harmful content, to collect sensitive data from visitors, or to overload or attack the Service. We may suspend accounts that break these rules.
Availability and changes
We work to keep the Service available but do not promise uninterrupted service. We may change features or limits; we will tell you before a change that reduces what you paid for.
Ending the service
You can stop at any time. We may end or suspend the Service for non-payment or misuse. After an account ends we may delete its assistants and content after 30 days.
No warranty and limits
The Service is provided “as is”. To the extent the law allows, our total liability is limited to the amount you paid us in the 3 months before the claim, and we are not liable for indirect or lost-profit damages.
Changes to these Terms
We may update these Terms and will post the new date above. Continued use means you accept the update.
Contact
SOAPsync, LLC · support@soapsync.com